Your best caller, on every call.
OpenCaller is an AI voice agent for Indian D2C brands. It confirms COD orders, books installations and answers your support line in Hindi, English or Hinglish, then tells you how every call went.
One call, start to finish
Dialling
On the call
Done
From brief to first call
First, write down what the call is for.
Your brief
Call every cash-on-delivery order placed after 6 pm. Check the address, confirm the amount, and ask if they will be home tomorrow. If they want to cancel, ask why, politely, once.
What your customer hears
“Namaste Ritu ji, main Kaveri Home se bol rahi hoon. Aapka ₹18,499 ka study table kal aa raha hai, cash on delivery. Kya aap ghar par rahengi?”
Then share the day's orders.
| Name | Mobile | Item | Amount |
|---|---|---|---|
| Ritu Mehra | 98••• ••417 | Study table | ₹18,499 |
| Arjun Nair | 99••• ••208 | Wardrobe, 3-door | ₹42,900 |
| Sana Qureshi | 87••• ••951 | Bookshelf | ₹7,250 |
| and 139 more | |||
Scheduled
142 calls between 10 am and 7 pm, each tried up to three times, two hours apart.
Next morning, read how it went.
Why people cancelled: ordered by mistake (4), found it cheaper elsewhere (3), delivery too far out (2). Every call has its recording and transcript one click away.
Agent
COD confirmation
“Namaste Ritu ji, main Kaveri Home se bol rahi hoon. Aapka ₹18,499 ka order kal aa raha hai. Kya aap ise confirm karengi?”
- Language
- Hinglish
- Calling hours
- 10 am to 7 pm
- If unanswered
- Two more tries, 2 hours apart
- Wants a person
- Flagged for your team to call back
Set it up your way
Speaks the way your customer does.
Hindi, English and the Hinglish most of your customers actually speak, with more Indian languages when your list needs them. It doesn't stumble when someone switches halfway through a sentence.
Calls when people pick up.
You choose the hours. It never rings anyone outside them, so nobody gets a confirmation call during dinner or before breakfast.
Tries again, politely.
A missed call isn't a lost order. Decide how many times it tries and how long it waits in between.
Knows when to step aside.
When a customer asks for a person, it says so honestly, ends the call kindly and puts them at the top of your team's callback list.
Questions, answered
Does it sound like a robot? No. It uses natural Indian voices, waits for people to finish, and copes with “haan haan, ek minute”. The quickest way to judge is to let it call you.
Which languages does it speak? Hindi, English and Hinglish today, with Tamil, Telugu, Kannada, Marathi, Bengali and other Indian languages available for lists that need them.
What kinds of calls can it make? COD confirmations, installation and delivery bookings, order updates and inbound support. If your team makes the same call fifty times a day, it can make it.
What if a customer wants to talk to a person? It tells them a teammate will call back, ends politely, and the call lands in your callback list with the reason.
Where does it get the numbers? From the order list you already have: a sheet or an export from your store. You decide who gets called and when.
Can I hear the calls? Every call is recorded and transcribed, tagged with what happened, and summed up for you each morning at 9.
Who can see my customers' data? Only the people on your team you invite. Each brand has its own workspace, and phone numbers are masked in reports.
How long until it's live? Most of the work is agreeing the script with you. Once you're happy with how the test calls sound, it starts on your next list.
How is it priced? By the minute of talk time, so unanswered calls cost you nothing. Tell us roughly how many calls you make a month and we'll send you a quote.